Story Nest support

Story Nest is operated in the United Kingdom by Signpost Digital Ltd. Email [email protected]. Include the parent account email and a short description, but never send passwords, payment-card details or a child’s full identity documents.

Manage a website subscription

Open Manage my nest, request a secure email link, then update profiles, pause delivery, review stories or open the Stripe billing portal.

Manage an Apple subscription

On iPhone, open Settings, tap your name, choose Subscriptions, then Story Nest. App Store purchases and refunds are handled by Apple. The Restore Purchases button in Story Nest asks Apple to refresh an existing entitlement.

A story is delayed or unavailable

Check the internet connection and retry. New story creation requires the live Story Nest service; stories already saved or downloaded in the app remain readable offline. Scheduled stories stay locked until their shown bedtime. Website email delivery can be paused by holiday mode or delayed by a provider outage.

Safety feedback

Use the gentler version, new ending or feedback controls and review the child profile’s “things to avoid”. For urgent concerns, stop using the story and email us with the story title and parent account email.

Privacy and deletion

In the app, a parent can open Family, then Privacy & Data, to export or delete the family nest. Website customers can contact us from their account email. Subscription cancellation is a separate step; deleting data does not automatically cancel an Apple subscription.

Service information for App Review

Story Nest is operated for adults creating stories for their family. Purchases, account controls, external links and deletion are behind parent-facing controls. There are no ads, public profiles or social features.